Frequently Asked Questions - Home PC Users

My email account has been hacked, what should I do?

If your email account is operated by an ISP with whom you have a contract, they can change the passwords and secure it again for you. However, most compromised email accounts are on "freemail" systems such as Gmail, Hotmail and Yahoo. Password theft is currently fairly common, and the support you get from these free service providers if there is a problem is best described as variable. Most people end up having to set up a new account with a different address. If you're using a freemail account for anything long-term, such as a business contact, remember you are at risk of losing it.

Passwords are often stolen when you use malware infected computers at Internet cafés or over public Wi-Fi systems, which could be operated by "anyone".